Terms of service

Welcome to GUíA.

These Terms of Service (“Terms”) govern your access to and use of our website and services. By visiting our site or purchasing from us, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please refrain from using our website.

1. Brand & Service Overview

GUíA is a Malaysia-based handbag brand offering curated designs through our official website:
www.byguia.com

All purchases made through our website are subject to these Terms, our Refund & Returns Policy, and our Privacy Policy.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in Malaysia or have obtained consent from a legal guardian.

You agree not to use our products or website for any unlawful or unauthorized purpose.

3. Product Representation

Each GUíA handbag is carefully photographed and described to reflect its true design and craftsmanship.

However:

Colours may vary slightly due to lighting and screen settings.
Minor variations in texture or finish may occur as part of the material’s natural characteristics.

Such variations do not constitute defects.

All products are subject to availability, and we reserve the right to limit quantities.

4. Pricing & Modifications

Prices are listed in Malaysian Ringgit (MYR) unless otherwise stated.

GUíA reserves the right to:

Adjust pricing at any time without prior notice
Modify or discontinue products without liability
Correct pricing or description errors

In the event of a pricing error, we reserve the right to cancel the affected order and issue a full refund.

5. Orders & Payment

All orders are subject to acceptance and availability.

GUíA reserves the right to:

Refuse or cancel any order at our discretion
Cancel orders suspected of fraudulent or unauthorized activity

Customers are responsible for providing accurate billing and shipping information. GUíA is not liable for failed deliveries due to incorrect details provided at checkout.

Once an order is placed and confirmed, it is considered final and cannot be cancelled due to change of mind.

6. Shipping & Delivery

Delivery timelines provided are estimates and are not guaranteed.

GUíA is not responsible for delays caused by:

Courier services
Customs clearance
Public holidays
Force majeure or unforeseen circumstances

Risk of loss transfers to the customer upon confirmed delivery.

Delivery charges paid in the original order are non-refundable.

7. Returns & Exchanges

Returns and exchanges are governed by our official Refund & Returns Policy.

By completing a purchase, you acknowledge that you have reviewed and agreed to the terms outlined in that policy.

GUíA reserves the right to make final determinations regarding all return assessments.

8. Intellectual Property

All content on this website, including but not limited to logos, branding, product photography, imagery, text, graphics, and website design, is the exclusive property of GUíA and is protected under applicable intellectual property laws.

While certain product designs may reflect classic silhouettes, all original brand elements, visual materials, and creative assets remain the property of GUíA and may not be reproduced, distributed, modified, or used for commercial purposes without prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, GUíA shall not be liable for any indirect, incidental, consequential, or punitive damages arising from:

Use of our website
Purchase or use of our products
Delays or disruptions in service

All products are purchased at the customer’s own discretion and responsibility.

10. Account Monitoring

GUíA reserves the right to monitor accounts exhibiting suspicious, excessive, or abusive return behaviour and may restrict or suspend such accounts at our discretion.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Malaysia.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

12. Amendments

We reserve the right to update or revise these Terms at any time. Continued use of our website following any changes constitutes acceptance of those revisions.